Why are 1800 Numbers Still Relevant for Business?


Many are speculating that the death of 1800 numbers for businesses is looming. While free call numbers as we knew it has evolved into something much better, it is definitely far from its final breath. It remains to be a widely accepted sign of legitimate business all over the globe. So are 1800 numbers still relevant today? Let’s go and take a closer look.

Capture a distracted market

The average attention span of an adult has become so short, it’s actually less than that of a goldfish. Ads only have a mere 8 seconds to capture a person’s attention. Now, think about how that affects your own marketing campaign. Do you think it would be easy to recall a random landline or mobile number while watching TV, on the street, or in a moving car? The answer is more often than not, no. An 1800 Smartnumber is a great way to hit two birds with one stone. First, you’re making it easier for people to remember who you are and what product or service you provide, all by spelling it out with your number. Secondly, you make it easy for them to recall your number since your name acts as a mnemonic device.

Provide help on demand

Emails, social media, and chatting online seem to be more convenient than voice calls at a glance. Ideally, you can send a message and wait for a reply with just a click of a button. Unfortunately, we don’t live in an ideal world, and this rarely happens. Take a closer look and you’ll realise that you’re sacrificing the quality of customer service for a false sense of convenience. Customer frustration increases when emails get mixed up and sent to the spam folder. It’s also common for messages to go unnoticed or get buried. Often times, it takes more than one email to resolve simple issues that could have been fixed in one phone call. Online chat support agents often handle more than one customer at a time, forcing them to multi-task. This makes them more prone to errors and diminishes the quality of their work. These people are what keeps your business afloat, they deserve your undivided attention. Lastly, the thing that makes these tools inferior is the fact that they are highly impersonal. When you want to buy something, or need help with an issue, hearing a compassionate voice on the other end of the line is infinitely better than seeing a generic and copy-pasted reply.

Simplify your business

Having 3, 4, or even 5 numbers on your business card is just impractical. It’s also not a good idea if you’re working in between sites or on the road. An 1800 number allows you to use just one number to receive calls so that your staff, suppliers, and clients don’t have to go through multiple numbers to call you. The great part about this is that it doesn’t hamper your own flexibility. You can freely assign your office phone or mobile as answer points based on what works for you.

More than just free call numbers

When you get 1800 numbers, you’re not just getting just a virtual number. These are highly customisable with add-ons that cater to all your business needs in 2016. Use it with a live answering service to take after-hour calls or IVR menus to make routing calls to the right people more efficient. Consult with a specialist provider like 1800 Numbers Australia at 1800 900 991 or click Chat Now below to get started and find the right tools for you.