Expanding Your Customer Base with Australian 1800 Numbers


For any small business, the mark of success is having a steady stream of paying customers all year round. Entrepreneurs like you are constantly in search of methods to expand your network and keep your customer base growing. One tried and tested tool used by both big and small enterprises to achieve this is Australian 1800 numbers. Here’s how you can use it for your own startup.

Expand your reach

Recent studies show that most people prefer making a phone call before making an online purchase. Even if your business relies heavily on your website, you still need to have an easy way for clients to ring you up. A cost effective and effective solution to this—getting your own inbound numbers! Though it may be tempting to use your own home landline or mobile number, it may make you look like small fry compared to your competitors, in the eyes of your customers. An 1800 number allows customers an easy way to contact you, and gives a large and national image for your business.

Don’t just sell, but promote value

Unfortunately, less people call once they see a mobile number or a local number outside their area. An 1800 free call number addresses this problem by reassuring customers that they won’t have to pay costly long distance fees just to talk to you. Shouldering the call costs also shows that you want to provide value along with excellent customer service. Even if you don’t make a sale today, don’t let that stop you from giving advise that will help resolve the issues of your caller. Chances are, they’ll come back to you when they’re ready to buy. The best part—studies have shown that they will tell other people about your excellent customer service.

Target organic growth and customer referrals

The best marketing tool remains to be word of mouth. Make sure that each of your interactions with both new and current customers are pleasant for them. Something as simple as having a live answering service for your 1800 number instead going straight to voicemail makes your customers feel special. The smallest things can put you on their good side. A warm and friendly voice on the other end of the line can mean the difference between an abrupt hang up and a captured sales lead. With more people opening their own businesses, you must stay up to date with the latest tools that can give you an edge over your competitors. For more information about telecommunication needs, contact our Business Consultants at 1800 900 991 or click Chat Now below.