1800 900 991

Comparing inbound numbers.

1800, 1300 and 13 numbers—what’s the difference?

The three most common types of inbound numbers in Australia are 1800 numbers, 1300 numbers and 13 numbers. All of them are virtual numbers used exclusively for managing incoming calls. The main difference, apart from their prefixes, is in how call costs are divided between the caller and the business.

13 numbers are further distinguished by being only six digits long. This makes them easier to remember, though they are more expensive due to an annual government surcharge.

Digits
 
Callers
Account holder
1800 XXX XXX
1800 numbers let customers call for free
Get free calls from any fixed line phone anywhere in Australia. Callers using mobile phones may still pay a rate determined by their service provider.
Pays all call costs. There is no free talk time component for 1800 numbers. Call cost is typically charged at a per-second rate.
1300 XXX XXX
1300 numbers split costs between business and caller.
Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.
Pays costs determined by their 1300 number carrier.
Call plans may include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate.
13 XX XX
13 numbers split costs. They’re shorter but have yearly fees.
Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.
Pays costs determined by their 13 number carrier. Plans may provide include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate. Also pays an annual surcharge to the government.
1800 XXX XXX

1800 numbers let customers call for free

Callers Get free calls from any fixed line phone anywhere in Australia. Callers using mobile phones may still pay a rate determined by their service provider.

Account holder Pays all call costs. There is no free talk time component for 1800 numbers. Call cost is typically charged at a per-second rate.

1300 XXX XXX

1300 numbers split costs between business and caller.

Callers Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.

Account holder Pays costs determined by their 1300 number carrier. Call plans may include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate.

13 XX XX

13 numbers split costs. They’re shorter but have yearly fees.

Callers Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.

Account holder Pays costs determined by their 13 number carrier. Plans may provide include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate. Also pays an annual surcharge to the government.

1800, 1300 and 13 numbers features

Inbound number
Digits
Routing options
Inbound call report
IVR compatibility
Toll-free for callers
Goverment surcharge
1300 numbers
1300 XXX XXX
1800 numbers
1800 XXX XXX
13 numbers
13 XX XX
Annual charge
$7980 + GST
1800 XXX XXX

Digits

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Government surcharge

1300 XXX XXX

Digits

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Government surcharge

13 XX XX

Digits

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Government surcharge Annual charge
$7980 + GST

*Included minutes or free talk-times are available on our Basic and Standard 1800 plans. Terms and conditions may apply.
Please read our Critical Information Summary for full details.

More compatible features

Choose the right inbound number for your business

All inbound numbers provide the benefits of a unified, portable, versatile point of contact. Choosing the right inbound number for your business depends on your business’s objectives.

1300 numbers are a less costly option for most businesses.

13 numbers are easier to remember, but also more costly.

1800 numbers can encourage customers with free calls.

Choose an 1800 number
Choose the right inbound number for your business