Get the right number for the job.

Comparing inbound numbers.

1800, 1300 and 13 numbers—what’s the difference?

The three most common types of inbound numbers in Australia are 1800 numbers, 1300 numbers and 13 numbers. All of them are virtual numbers used exclusively for managing incoming calls. The main difference, apart from their prefixes, is in how call costs are divided between the caller and the business.

13 numbers are further distinguished by being only six digits long. This makes them easier to remember, though they are more expensive due to an annual government surcharge.

1800 numbers let customers call for free

Digits

Callers

Account holder

1800 XXX XXX

Get free calls from any fixed line phone anywhere in Australia. Callers using mobile phones may still pay a rate determined by their service provider.

Pays all call costs. There is no free talk time component for 1800 numbers. Call cost is typically charged at a per-second rate.

Digits Callers Account holder
1800 XXX XXX Get free calls from any fixed line phone anywhere in Australia. Callers using mobile phones may still pay a rate determined by their service provider. Pays all call costs. There is no free talk time component for 1800 numbers. Call cost is typically charged at a per-second rate.

1300 numbers split costs between business and caller.

Digits

Callers

Account holder

1300 XXX XXX

Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.

Pays costs determined by their 1300 number carrier.
Call plans may include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate.

Digits Callers Account holder
1300 XXX XXX Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider. Pays costs determined by their 1300 number carrier.
Call plans may include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate.

13 numbers split costs. They’re shorter but have yearly fees.

Digits

Callers

Account holder

13 XX XX

Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider.

Pays costs determined by their 13 number carrier. Plans may provide include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate. Also pays an annual surcharge to the government.

Digits Callers Account holder
13 XXX XXX Pay the cost of a local call from any fixed line phone in Australia. Mobile calls are billed at a rate determined by their service provider. Pays costs determined by their 13 number carrier. Plans may provide include a set number of minutes covered by a monthly cost, with excess call times billed by the second at a given rate. Also pays an annual surcharge to the government.

1800, 1300 and 13 numbers features

Inbound number Digits Routing
options
Inbound call
report
IVR
compatibility
Toll-free for
callers
Goverment
surcharge
1300 numbers 1300 XXX XXX
1800 numbers 1800 XXX XXX
13 numbers 13 XX XX Annual charge $7980 + GST

Digits

1300 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Digits

1800 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Digits

13 XXX XXX

Routing options

Inbound call report

IVR compatibility

Toll-free for callers

Goverment surcharge

Annual charge $7980 + GST

*Included minutes or free talk-times are available on our Basic and Standard 1800 plans. Terms and conditions may apply.
Please read our Critical Information Summary for full details.

Choose the right inbound number for your business

All inbound numbers provide the benefits of a unified, portable, versatile point of contact. Choosing the right inbound number for your business depends on your business’s objectives.

  • 1300 numbers are a less costly option for most businesses.
  • 13 numbers are easier to remember, but also more costly.
  • 1800 numbers can encourage customers with free calls.