Blog

20Sep

Deciding between a local number vs toll free: which is better for business?

Even with the rise of social media where customers DM a company for concerns and complaints, nothing beats speaking directly to the business’s representative. Phone calls continue to be a reliable means of providing and getting immediate customer service support. And where calls are concerned, it’s the choice between a local phone number or a… Read More

9Aug

Smart, simple ways to do a toll-free number search

Looking for an 1800 number can be overwhelming with thousands of phone numbers to choose from and dozens of call plans to compare. That said, you can simplify your toll-free number search by keeping your objectives in mind. Are you looking for an 1800 number that’s easy to advertise? Your best bet would be to… Read More

19Jul

A guide to toll-free numbers: mobile calls, overseas use and more

“1800” is widely recognised as the prefix for toll-free numbers: phone numbers that cost nothing to call. It’s common knowledge that’s useful both for customers, who save on call costs; and businesses, who can get more leads over the phone. There are some exceptions to the rule, however: calls from mobile phones and calls from… Read More

15May

How to pick the best vanity number that’s not already taken

Vanity numbers, despite what the name suggests, aren’t just for show. A survey of over 1,500 people found that vanity phonewords (i.e. phone numbers that spell out words) had recall rates 84% higher than those of numeric phone numbers. That can make a world of difference when your number’s going on an ad that people… Read More

5Apr

How call routing solutions improve customer satisfaction

Many customer service strategies focus on exceeding customers’ expectations in the hopes of winning their loyalty. New research, however, shows this is misguided. According to a study in the Harvard Business Review based on data from over 75,000 people, the best way to earn customer loyalty is simply to make things easy for them. One… Read More