Phone calls remain to be a tried and tested means of providing swift and responsive customer service. And when it comes to handling calls, it’s often a toss-up between using a local landline number or an 1800 free call number. So how do you know which one is better for your business?
To make your choice easier, let’s take a look at the difference between toll free and local numbers.
Ease of set-up and installation
Landlines require physical wires to be connected from your provider’s exchange to your premises. Not only does this require coordination with your building management, it also takes up a lot of your time. The initial and ongoing investment will be costly since you are paying for every line you get.
1800 free call numbers are virtual numbers which means they don’t require any wiring and set-up. You can even have your service activated in as little as one business day. Inbound calls are forwarded to one or more of your existing phone services. This makes it possible to keep the same business number even if you move offices or relocate.
Call costs for you and your customers
With landline numbers, your callers are billed based on where they are located. National and long distance rates apply if they dial from outside your local area. Higher rates also apply to all calls coming from mobile phones. These charges can discourage potential clients, and limit your growth to a small area.
As the name suggests, 1800 numbers are free to call from any Australian fixed line. Until recently, if you asked ‘are 1800 numbers free to call from mobiles’, the answer was no. Today, these can be called from mobile phones at no cost to your customers thanks to campaigns by consumer groups.
Reach and availability
Today, we need more Australian startups and SMEs to scale rapidly and take a chance on larger markets. Your number is a tool that can help you break into the national or international scene, even on a start-up budget. However, local numbers tie you down to a single location, making it costly and inconvenient for a larger market to contact you.
Virtual services lets you work across time zones and break through geographic barriers. Gain more leads by advertising one business number that can be called anywhere for free. Aside from directing calls to fixed lines, you can also route calls to your mobile, VoIP phones, or a live answering service. Companies can also use advanced routing schemes to route and connect customers to the site or representative most fit to tackle the request at hand.
The secret to getting ahead without cutting down prices is simple– better customer experience. To do this, companies must collect accurate client data and call history in order to create a personalised experience. 1800 numbers come with free reports that come with call information that you can integrate with your CRM tools.
Through call analytics, you can find out where your market is, which areas have great potential for expansion, and what hours require more staff on deck. You can also use different toll free phone numbers to track the success of your marketing campaigns. This way, you can spend your resources wisely on channels that provide ROI.
Add-ons and extras
There is little you can add to a landline, unless you buy a spiffy enterprise system that comes with a high price tag. In contrast, 1800 free call numbers can be paired with other low cost add-on services. Boost yours with functions like live answering, call recording, business intros or IVR prompt menus.
These extras help you be more professional on the phone. These also allow you to handle your call flow more efficiently. Through gathered call data and recordings, you can easily come up with work processes that make calls easier for your staff. Along with your routing schemes, you can make sure that your clients always have a pleasant experience calling your business.
Investing in any kind of technology can be daunting for SMEs. With the help of experts, you don’t have to feel overwhelmed as you adapt tools that will make your work easier. To learn more about growing faster at low costs, give us at 1800 Numbers Australia a call at 1800 900 991 or visit our official site at www.1800numbersaustralia.com.au.