Reach more customers with a toll-free number that breaks barriers.

What are 1800 numbers?

1800 numbers are ten-digit business numbers that callers can reach for free using any Australian fixed landline or mobile number—which is why they’re also known as free call or toll-free numbers. An 1800 number can serve as a unified point of contact for your business, giving it a professional presence even outside your local area.

How do 1800 numbers work?

1800 numbers are inbound numbers, meaning they can be used to take incoming calls. Each call made to your 1800 number is redirected to one of your existing answerpoints—individual landline or mobile numbers, whether local or international—according to how you set it up.

There are several ways you can configure your 1800 number and its answerpoints. For example, you can change answerpoints based on the time and day, location of the caller, whether a number is busy and more. With flexible options for configuration, an 1800 number gives you the freedom to connect to more customers while improving marketing, sales, and operational efficiency.

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Caller 1800 number Landline Mobile Live Answering
1800 Number Info Mobile
1800 Number Info Mobile

What can an 1800 number do for my business?

When you last dialled an 1800 number, what sort of response did you get? A direct answer from one of the business’s staff? A professional phone operator asking about your concerns? An interactive voice response (IVR) menu directing you to the right department?

With an 1800 number, all of these are options that can be used in combination with each other. An 1800 number can help you manage calls by redirecting them based on when and where each call is made. Calls can be sent to answerpoints you operate or to live answering services you’re subscribed to.

Being toll-free, an 1800 number can encourage more calls than other inbound numbers would. And with their various features and custom options, they empower you to handle more inbound calls than you could with a standard landline or mobile number.

While an 1800 number can help you manage your inbound calls, it can’t be used for outbound calls. Outgoing calls from your mobile or landline, even if these are answerpoints, will use your existing service provider; normal telco charges will apply.


Getting started.

What equipment do I need to support an 1800 number?

You don’t need any specialised equipment to use an 1800 number. As a virtual number, and 1800 number can be configured to work with any telephone equipment you’re already using.

What if I already have an 1800 number?

Porting an existing 1800 number is easy. Simply call us and we can transfer your number over to us, so you can enjoy competitive call rates and expanded capabilities on your current number—without any disruptions to your service.

Can I choose a new 1800 number for my business?

If you’re looking for a specific number that’s not in our catalogue, you can choose a personalised 1800 number and have it running in three easy steps:

  1. Use our Smartnumber look up tool to see if the phone word associated or 1800 number is available for purchase.
  2. We guide you through the quick process of acquiring the 1800 number of your choice.
  3. We set you up with one of our excellent 1800 number plans.

And you're good to go!


An 1800 number provides customers a way to reach you at no cost, and empowers you to manage calls more efficiently—showing customers that you value what they have to say.

With a great 1800 number service you can answer more calls, capture more leads, and get more done. Exceed the limits of conventional telecommunications: set up your inbound number today.