Is there any difference between 1800, 1300, and 13 Numbers?

1800 numbers, 1300 numbers, and 13 numbers, are all inbound numbers which means they can only be used to receive incoming calls. Their main difference lies on how call costs are divided between the caller and the business.

  1. 13/1300 number call costs are shared between the caller and your business. Calls from any landline in Australia are charged at a local rate.
  2. 1800 number call costs are paid by the business. Calls from any landline in Australia, including some mobile providers, are free for the callers.

What is a 1800 Number?

Toll free numbers are inbound numbers that start with the prefix 1800. These 1800 numbers allow customers to reach a business without being charged for the call.

Recent changes pushed by consumer groups means mobile customers of a majority of carriers will no longer be charged when they call 1800 numbers within Australia. Typically, 1800 numbers are free to call from landlines, but not from mobile phones which may have misled some people.

  • Caller: gets a free call from any fixed line phone anywhere in Australia. However, callers using mobile phones will pay a rate that is determined by their mobile service provider.
  • Account Holder: pays all call costs. There is no free talk time component for 1800 numbers. Call cost is typically charged at a per-second rate.

What is a 1300 Number?

Local call numbers are inbound numbers that begin with the prefix 1300, trailed by six to ten digits. These 1300 numbers allow customers to call businesses at the cost of a local call.

  • Caller: pays a normal local call charge from any fixed line phone in Australia. However, a mobile call is billed at a rate that is determined by their mobile service provider.
  • Account Holder (usually a Business Owner): costs vary depending on which telco is carrying the 1800 or 1800 number.

1300 Numbers Australia provides FREE talk-time for calls from fixed landlines that you answer on your fixed landline. After the free minutes, you will typically pay a per-second call rate. Free minutes vary depending the carrier and plan you choose, with our most popular 1300 number plan providing 30 free minutes.

What is a 13 number?

13 Numbers are inbound numbers that begin with the prefix 13, trailed by only four digits. Since these are shorter than 1800 and 1300 numbers, these are highly recommended if memorability is a priority.

  • Caller: Just like 1300 numbers, the caller pays a normal local call fee from any fixed line phone in Australia. However, callers using mobile phones will pay a rate that is determined by their mobile service provider.
  • Account Holder (usually a Business Owner): costs vary depending on which telco is carrying the 1300 or 1800 number. A government surcharge of $7980 per annum or $850 per month (excluding GST) is also paid by the account holder on top of their monthly charges.