1800 Numbers Australia Policies
All policy documents are provided in PDF format. You require Adobe Reader® to view or print these documents. (Download Adobe Reader for free.)
Terms and conditions
- Standard Form of Agreement (PDF: 1003.11KB)
- Acceptable Use Policy
- Privacy Statement
- Glossary of Terms
Financial hardship
- Financial Hardship Policy
- Schedule A – Financial Hardship Application Form (PDF: 86.19KB)
- Schedule B – Financial Hardship Policy
Appointing an authorised representative
- Appointing an Advocate or Authorised Representative
- Appointment of Advocate or Authorised Representative letter and application form (PDF: 93.13KB)
Complaint
Critical Information Summaries (CIS)
- 1800 Numbers (PDF: 78KB)
- Call Forwarding (IVR) Menus (PDF: 77.6KB)
Note that 1800 Numbers Australia Pty Ltd is an authorised reseller of Alltel Pty Ltd.