1800 Numbers Australia Policies

All policy documents are provided in PDF format. You require Adobe Reader® to view or print these documents. (Download Adobe Reader for free.)

Terms and conditions

• Standard Form of Agreement (PDF: 1003.11KB)
• Acceptable Use Policy
• Privacy Statement
• Glossary of Terms

Financial hardship

• Financial Hardship Policy
• Schedule A – Financial Hardship Application Form (PDF: 86.19KB)
• Schedule B – Financial Hardship Policy

Appointing an authorised representative

• Appointing an Advocate or Authorised Representative
• Appointment of Advocate or Authorised Representative letter and application form (PDF: 93.13KB)

Complaint

• Complaint Handling Process

Critical Information Summaries (CIS)

• 1800 Numbers (PDF: 78KB)
• Call Forwarding (IVR) Menus (PDF: 77.6KB)

Note that 1800 Numbers Australia Pty Ltd is an authorised reseller of Alltel Pty Ltd.