How do I manage my 1800 number?

We understand the need for maximum flexibility when it comes to managing your business.

Whether it’s accessing call records, paying your account, making changes to your service, or logging a support request, our team and systems are always available to support your business needs.

Access your call records and account details online

Our secure online account management system provides a convenient way to manage your 1800 Number, with the following capabilities;

  • Access call records including call volume by day and time of day, call type, caller location and more.
  • Log service support requests.
  • Access transactions and statement history.
  • Pay your account online.
  • Obtain copies of product Critical Information Summaries.
  • Update credit card and direct debit payment details.

Call analysis and reporting

Your account management dashboard includes pre-configured graphs of your call data, which satisfies the needs of most businesses.

However, if you like to crunch numbers or have someone in your business that does, you can download your call data in spreadsheet format for further analysis.

Account payments

You can pay your account in one of two ways:

  1. via direct debit, or
  2. online through our Account Management System

You can update your payment details anytime in the online account management system or by contacting our solutions specialists at 1800 900 991.

Direct debits typically take place on the 12th of each month. To ensure that your new payment details take effect, you’ll need to provide the updated details at least three business days prior to the 12th of the month.

Closing your account

In keeping with our philosophy of simplicity, we make it easy for you to cancel your 1800 number service. Provide us with one month’s written notice of your intention to cancel your service and we’ll take care of the rest. You can advise us by email, post or fax. You will have access to your records for one year after the cancellation of your service.

Account payment difficulties

If you ever encounter difficulties paying your bill we have a Financial Hardship Policy to support you.