The Difference between 1800 numbers and 1300 numbers

The main difference is in the way that the cost of the call divided and paid.

The cost of calls to 1800 numbers is paid by the account holder of that number, and is free to the caller

The cost of calls to a 1300 number or 13 number is shared by both the caller and the 1300 or 1800 number account holder, who pays the remainder.

1800 numbers (also known as Toll Free/Free Call numbers)

The caller: FREE from any fixed line phone anywhere in Australia. Callers using mobile phones pay a rate that is determined by their mobile service provider.

Account Holder: Pays the entire cost for the call (there is no free talk time for 1800 numbers).

1300 numbers (often known as Local Call numbers)

The 1300 number caller: pays the cost ofa local call from any fixed line phone anywhere in Australia. Callers using mobile phones pay a rate that is determined by their mobile service provider.

The 1300 number Account Holder (usually a Business Owner): this varies depending on the telco that carries the 1300 numbers.

If we carry your 1300 number, when you answer calls to your 1300 number on your fixed landline and the call is from a local fixed landline, your receive FREE talk time on our most popular plans. After the FREE talk time minutes, our low call rates apply. Free minutes vary depending on plans, with our most popular 1300 number plan providing 30 free minutes.