Can I choose my own 1800 number?

You have two choices when buying a 1800 number:

  1. You can choose from our list of available numbers, which includes numbers that range in memorability and cost to purchase. If the number you wish to obtain is not on our list, we can conduct a search for the preferred number on your behalf.
  2. If you decide that an 1800 Smartnumber (i.e., a number that spells a word or features a memorable sequence of numbers) is the right solution for your business, our solutions specialists can help you acquire your preferred numbers from the Australian Communications and Media Authority’s (ACMA) Smartnumber website .

1800 Smartnumbers have a minimum allocation charge of $250 for numbers that have no numeric pattern or word value. The allocation charges increase based on the value of the word or number sequence, the maximum price for an 1800 number is $20,000.

If you’re looking for a six digit 13 number, note that they also attract an annual government surcharge of $7980 annually or $850 per month. Find out more about Phone Words and 13 numbers.

Which 1800 Numbers can I choose from?

We source our 1800 Numbers from ACMA (Australian Communications and Media Association) on a regular basis, so we always have a fresh pool of numbers.

Our range of numbers include:

  1. free numbers that feature a random sequence of digits.
  2. matching phone/fax pairs.
  3. highly memorable numbers that contain a repeating pattern of digits.

Our solutions specialists can also check the availability of your preferred 1800 number from the entire pool of Australian 1800 numbers.

Will I own my 1800 Number?

When your business acquires an 1800 number, you don’t own the number outright, you gain access to the Rights of Use (ROU), detailed on the ACMA website. The good news is, as long as your account is in good order and your number is connected to an answer point, you can retain your number as long as you need it. If you no longer need your number, it will be returned to ACMA’s pool of 1800 numbers.

Can I change my 1800 Number?

You can change or add 1800 numbers based on the needs of your business. The acquisition and setup process for additional numbers is the same as that of your original number.

How long will it take for my number to be live?

If you choose a number from our website, we can normally activate it within one business day.

Let’s get started!

Choose from our range of available numbers online or contact our solutions specialists and we’ll conduct a personalised search for your preferred 1800 number; call 1800 900 991, or send us an email.