Do 1800 Numbers Work For International Businesses?


How to call 1800 numbers from overseas

Calls to an 1800 toll free number are not free when dialed from overseas. If the call connects, the caller incurs charges determined by their network .

Whether your business needs to:

  1. Answer incoming calls originating overseas in Australian locations, or
  2. Answer incoming calls originating in Australia in overseas locations.

An 1800 number provides your business with a powerful and flexible tool to pursue international marketing and operational strategies.

Will I still have flexible call routing and message options?

Your 1800 number can be programmed to be answered on another phone number, including international numbers.

Which International Locations can I answer calls from?

If you need to answer incoming calls in overseas locations, we can setup your 1800 number to be answered in countries throughout Asia, Europe, U.S.A., and more.

Our most popular international answer points are:

  1. China
  2. Hong Kong
  3. India
  4. Indonesia
  5. Japan
  6. New Zealand
  7. Philippines
  8. Singapore
  9. Thailand
  10. United Kingdom
  11. U.S.A.

We have answerpoints in hundreds of locations world-wide. If you require an answer point in a country not listed above, send us an enquiry or call us at 1300 50 10 50.

Are international 1800 Numbers compatible with Live Answering Services?

If your business is based overseas, we can divert incoming calls on your 1800 number to an Australian-based live phone answer service. Calls are answered by a professionally trained operator, who will answer calls and forward messages to you via email and SMS.

Note: We cannot send SMS to international mobile phone numbers.

Advertise a local Australian number with Local Connect

Local Connect® numbers look like a standard Australian phone number, with an area code e.g., (02) Sydney, (03) Melbourne, (07) Brisbane etc.

How do I advertise a Local Connect Number?

When you advertise your Local Connect number, simply include the international code (i.e., 00), the code of the country where the call will be answered (e.g., +61 for Australia), plus the Local Connect number.

You can answer calls on any Australian phone number including landline, mobile, VoIP (Internet) phone, fax or live answering service. Local Connect numbers are compatible with 1800 and 1300/13 numbers, and you can nominate these numbers as your answer point.

Get a Customised International Business Solution

If you’d like to discuss options for using your 1800 Number for international business, call us at 1300 50 10 50 or send us an email.

International Enquiries

Sales support is available between 8:30a.m. to 6:00p.m., Monday to Friday, Australian Eastern Standard time (GMT+10).

If you call outside of our standard operating hours, be sure to leave your phone number (including area and country codes). We’ll return your call during normal business hours.

Contact 1800 Numbers Australia

International Phone: +61 3 8513 1300
International Fax: +61 3 9923 6327

You can also send us an email.