1800 numbers cost so little compared to the benefits that come with a professional business number. Free call numbers give you the ability to expand your market while giving excellent customer service to clients at no cost to them. So how do you get the best value plan for your hard earned money?

If you’re looking to get a new business number or shopping around for a new carrier for your existing 1800 number, here are some 1800 number cost basics you should keep in mind.

Can I customise my 1800 number?

Compared to a landline or mobile, 1800 numbers are more flexible and can be customised to your liking. Your telco should be able to control where your calls flow as your business needs change. Save money by choosing a specialist carrier like 1800 Numbers Australia that include basic routing options for 1800 numbers free of charge.

Select a number plan that allows you to add-on services to your 1800 number. Make calls more enjoyable for your clients by getting a Live Answering Service, Business Intro Service, or Call Forwarding IVR Menu for your number. For just a small added cost, you can create a complete and efficient phone solution for your business.

How much do 1800 numbers cost to call?

The complete cost of 1800 numbers is shouldered by your business. Though this may be the case, it is best not to jump on the lowest 1800 number cost plan you’re offered. Beware of rock bottom pricing, these are likely to come with hidden charges in the fine print.

Shop around telcos and weigh your options based on the value you will be getting from your service. Go too high and you risk spending more than your sales, go too low and you’ll end up with subpar service. Select a plan based how much calls to your 1800 numbers cost from mobile phones and landlines will be billed, which areas these calls originate from, and the volume of calls you normally receive in a month.

Can I opt out of my 1800 number plan?

When it comes to any contract, it’s important to know that you have a way out in case you’re not satisfied with the product or service. Make sure that you have the ability to cancel your service anytime and at no cost, before signing up for an 1800 number. Telcos that offer no lock-in contracts and no minimum terms are more likely to have a higher standard of service than those who do not. After all, they know that to keep their clients happy, they need to deliver on their promises.

Can I manage my own 1800 number?

Make sure that your provider makes it easy for you to manage your own service. At 1800 Numbers Australia, you get a self-managed web portal where you can request changes any time you need it. Access your call records, billing, and account information all in one place. Detailed call reports for your 1800 numbers cost absolutely free.

What kind of customer service do I get?

More than anyone else, entrepreneurs understand that price isn’t the biggest deciding factor in sales. Service is the biggest deal breaker in deciding whether to stay or leave a telco. Observe how your sales rep and account manager treats you before, during, and after the sale. If you find an 1800 number carrier that’s consistently responsive and helpful all throughout the process, you’ve found a winner.

1800 Numbers Australia is a specialist carrier of 1800 numbers for businesses. All of the mentioned basics are covered in our 1800 numbers cost plans. If you’d like to know more about our number plans, give us a call at 1800 900 991 or click Chat Now below.