Are there any features I can add to my 1800 number?

Voice Prompt Menu (IVR)

For Sales, press 1; For Support, press 2…

A Voice Prompt IVR (Interactive Voice Response) Menu is also known as a Call Forwarding Menu system, Automated Reception, or Auto Attendant. No matter how big or small your business is, our integrated 1800 number IVR system is designed to make you sound even more professional, and help you promote your products and services. For example:

  • For sales, press 1
  • For after-sales service, press 2
  • For accounts, press 3
  • To speak to an operator, press 4 (e.g. Live Answering).

We can integrate an IVR menu with your 1800 number. When a caller selects and presses a number from the IVR menu, the call can be forwarded to the associated destination number such as

  • Different destination phone numbers within your business (if you have them):
    • Different departments
    • Different offices
    • Different mobiles
  • Live Answering Services
  • Voice2Email:
    • To listen to your recorded voice announcements
    • To leave a message

If your business has multiple numbers, a Voice Prompt Menu is a fast and efficient way to automatically direct calls to the correct person or department. And if you’re a small business with a single phone, all IVR options can be directed to your number: callers never need to know that your sales and support calls are being answered by the same person!

Setup and Monthly Fees for 1800 Numbers Voice Prompt Menu*

Item Set-up Monthly
IVR PRO (1-5 included menu options) $100 $10
IVR PRO SUBMENU (1-3 additional menu options) $30 $15
Professional Voice Recording $49 and up
To be quoted

We require one calendar month notice to cancel your service. Monthly fee is in addition to your 13/1300/1800 number costs. Prices shown do not include GST. 1800 Numbers Australia is a licensed seller of Alltel services. View the Critical Information Summary (CIS) for this product.